Support that scales with your infrastructure
Whether you’re running a test lab or monitoring thousands of systems in production, we provide the support you need, from open community resources to priority enterprise-grade assistance.
Choose the support that fits your needs.
Xorux offers two support models designed to match different levels of enterprise needs:
Community
- Personal use, testing, PoCs
- Forums, docs, videos
- Best-effort only
Premium support
- Production environments, SLA-bound
- Email, ticket system, live chat
- Guaranteed response times
Premium support for enterprise environments
Our paid support ensures fast, reliable and professional help when you need it most.
Priority ticket handling
Guaranteed response SLAs
Expert help from our core engineers
Ongoing updates and bug fixes
Assistance with deployment and integration
Option to join live sessions for complex issues
Free community support & documentation
Don’t need premium help? Our tools remain fully usable and documented, for free.
Installation guides
Online documentation
Step-by-step video tutorials
Community discussions
Public announcements
Frequently asked questions
What is included in the premium support?
Our Premium Support provides direct access to professional product assistance with priority bug fixing and guidance for installation, upgrades, or migration. Critical issues are covered by an SLA with next business day response time. When reasonable and technically possible, we can also implement new functionality based on customer requests. In addition, Premium Support includes report automation and customization, allowing you to generate reports in graphs, CSV, PDF, or XLS format automatically.
Can we switch from free to premium later?
Yes, you can start with the free edition and later upgrade to Premium Support. All previously collected data will remain available.
The license simply unlocks additional features and lifts certain limits on the number of monitored devices.
How is pricing structured?
We offer subscription licenses, usually for one year or longer. The final price depends on the number of monitored devices. For more details, you can contact our sales team at sales@xorux.com or request a quote using our online form
Contact support.
Need help now? Submit a ticket or reach out directly.